Terms & Conditions
Terms & Conditions
These Terms & Conditions shall apply to all sales through Miller & Miller Enterprises and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Miller & Miller Enterprises, unless approved in writing by an authorized representative of Miller & Miller Enterprises.
Price and Payment
Every product has price shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.
The delivery time of a service/product will be stated by one of our Miller & Miller’s personnel, but usually it takes between three to five days.
The goods will be sent to you via our preferred courier, who make three attempts at delivery. With each failed attempt, our courier will inform you through a notice. If delivery is still not possible by the third attempt, the package will be returned.
It is very important to check the package thoroughly before you sign for it, if possible lift the package to see that there are no hidden damages. Upon delivery of glass products, it is especially important to ensure that the package doesn’t sound to contain shattered pieces of glass when gently moved. If you suspect that the package is damaged it is your responsibility to inform the courier prior to signing for it.
Delivery time for non-upholstered TON products are usually 4 weeks and 5 weeks for upholstered models.
For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, Miller & Miller Enterprises will pay for the delivery of the replacement product. When you have applied the return policy you shall: return the product personally or by mail to us. It is very important that you use a shipping company who do direct deliveries to companies.
Miller & Miller Enterprises return period for our RED Luminaires is 14 days, but the TON Chairs & Stools goods cannot be returned because of minor discrepancies in dimensions and colours, mainly because of the natural features of the materials used. Moreover, neither the defect liability nor the quality warranty shall apply to the goods wear and tear due to its normal use.
Miller & Miller Enterprises shall, if under the jurisdiction of our return policy, refund of what you have paid for the luminaire as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for the return delivery of the luminaire/s. Miller & Miller Enterprises will pay to send replacement luminaire/s.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received your purchase: the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the Miller & Miller Enterprises have informed you about the product.
You do not qualify for our return policy if:
The seal of authentication of the product has been broken/opened.
When returning a luminaire product:
-You are obliged to keep the product in the same condition as when delivered.
-You must not have used the product, however you have the right to investigate the condition of the product was in when delivered. If damage or harm is caused to a product while investigating the product does not qualify for the return policy.
2 years warranty on all RED products.
5 years warranty on all TON products and Cane products are being supplied with 2 years guarantee.
Miller & Miller Enterprises is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.